Childline Drop-In Centre’s
Child-friendly, confidential face-to-face counseling is offered to children and community members at the Childline Drop-in Centres. Childline operates 15 community-based Drop-in Centres across Zimbabwe to enable those children without access to a phone to still be able to access Childline’s confidential counseling and psychosocial support services (PSS). These centres are operated by qualified Social Workers or Counsellors and are supported by trained community volunteer counselors.
The Drop-in Centres operate normal working hours, from 8:30am till 4:30pm from Mondays to Fridays. The Drop-in Centres provide face-to-face counseling to children and community members who “walk-in” to the centre.
The Drop-in Centres are child-friendly spaces where children of all ages are able to use the facilities of the centre to play and receive information, advice and counseling.
In addition to counseling “walk-ins” the Drop-in Centre Social Worker and community volunteer counselors also conduct follow-up home visits in their local district on reports of child abuse and neglect reported to the national 116 Helpline or via the Free Postal Service. This is to verify the report of child abuse received via the telephone-based helpline. Childline provides this service in partnership with the Government Department of Social Services (DSS) and with the Zimbabwe Republic Police Victim Friendly Unit (VFU).
The Social Worker and community volunteer counselors then provide ongoing counseling to their child and family/ caregivers to ensure their healthy development into adulthood. This counseling often takes place where the child is, either at their home, school or another venue identified by the child and family as a safe counseling environment. Often Childline will provide this support over a long period of time, monitoring the progress of the child to ensure their future safety and appropriate care and therefore healthy development into adulthood.
|Harare Urban, Eastlea||31 Frank Johnson Avenue, Eastlea, Harare (Behind GMB Office)|
|Chitungwiza||Makoni, Seke North Clinic|
|Dzivarasekwa||Dzivarasekwa Social Services Department Centre 1|
|Mbare||Stoddart Netball Complex, Pazarangu Street, Mbare|
|Rotten Row Courts||Rotten Row Courts Building|
|House Of Smiles||60 Livingstone Avenue|
|Bulawayo Urban||34A Samuel Parirenyatwa (between 1st & 2nd Street)||firstname.lastname@example.org|
|Tredgold Courts||Tredgold Buildingemail@example.com|
|Pumula||Isilwane Youth Centre, Old Pumula, Pumulafirstname.lastname@example.org|
|United Bulawayo Hospital||United Bulawayo Hospitalemail@example.com|
Matebeleland North Province
|Tsholotsho||Tsholotsho Rural District Councils|
Matebeleland South Province
|Beitbridge||Beitbridge Mission School, P.O Box 5|
|Chiredzi||857 Crocodile Road|
|Chipinge||857 Crocodile Road|
|Mutare||Chikanga Phase 2 Youth Centrefirstname.lastname@example.org|
|Tongogara Refugee Camp||Tongogara Refugee Campemail@example.com|
|Rusape (Makoni)||One Stop Shop, Rusape Town, Ministry Of Women Affairs, Development, Gender & Communicationfirstname.lastname@example.org|
Mashonaland East Province
|Mutoko||Childline Mutoko, DSS Complex, Opposite ZRP|
Mashonaland West Province
|Chinhoyi||St. Peter’s Roman Catholic Church, Chitambo|
|Centenary||St Albert’s Mission Hospital, Centenary|