Childline Drop-In Centre’s

Child-friendly, confidential face-to-face counseling is offered to children and community members at the Childline Drop-in Centres. Childline operates 15 community-based Drop-in Centres across Zimbabwe to enable those children without access to a phone to still be able to access Childline’s confidential counseling and psychosocial support services (PSS). These centres are operated by qualified Social Workers or Counsellors and are supported by trained community volunteer counselors.

The Drop-in Centres operate normal working hours, from 8:30am till 4:30pm from Mondays to Fridays. The Drop-in Centres provide face-to-face counseling to children and community members who “walk-in” to the centre. 

The Drop-in Centres are child-friendly spaces where children of all ages are able to use the facilities of the centre to play and receive information, advice and counseling.

In addition to counseling “walk-ins” the Drop-in Centre Social Worker and community volunteer counselors also conduct follow-up home visits in their local district on reports of child abuse and neglect reported to the national 116 Helpline or via the Free Postal Service. This is to verify the report of child abuse received via the telephone-based helpline. Childline provides this service in partnership with the Government Department of Social Services (DSS) and with the Zimbabwe Republic Police Victim Friendly Unit (VFU).

The Social Worker and community volunteer counselors then provide ongoing counseling to their child and family/ caregivers to ensure their healthy development into adulthood. This counseling often takes place where the child is, either at their home, school or another venue identified by the child and family as a safe counseling environment. Often Childline will provide this support over a long period of time, monitoring the progress of the child to ensure their future safety and appropriate care and therefore healthy development into adulthood.

Harare Province

Harare Urban, Eastlea 31 Frank Johnson Avenue, Eastlea, Harare (Behind GMB Office)

Chitungwiza Makoni, Seke North Clinic

Dzivarasekwa Dzivarasekwa Social Services Department Centre 1

Mbare Stoddart Netball Complex, Pazarangu Street, Mbare

Mabvuku Kamunhu Polyclinic

Rotten Row Courts Rotten Row Courts Building

House Of Smiles 60 Livingstone Avenue

Bulawayo Province

Bulawayo Urban 34A Samuel Parirenyatwa (between 1st & 2nd Street)

Tredgold Courts Tredgold Building
Pumula Isilwane Youth Centre, Old Pumula, Pumula
United Bulawayo Hospital United Bulawayo Hospital

Matebeleland North Province

Tsholotsho Tsholotsho Rural District Councils

Matebeleland South Province

Beitbridge Beitbridge Mission School, P.O Box 5

Masvingo Province

Chiredzi 857 Crocodile Road

Manicaland Province

Chipinge 857 Crocodile Road

Mutare Chikanga Phase 2 Youth Centre
Tongogara Refugee Camp Tongogara Refugee Camp
Rusape (Makoni) One Stop Shop, Rusape Town, Ministry Of Women Affairs, Development, Gender & Communication

Mashonaland East Province

Mutoko Childline Mutoko, DSS Complex, Opposite ZRP

Mashonaland West Province

Chinhoyi St. Peter’s Roman Catholic Church, Chitambo

Midlands Province

Gweru Urban Gweru District Hospital, Lobengula Street

Kwekwe Urban Kwekwe High School, 3 Gaiker Road


Centenary St Albert’s Mission Hospital, Centenary