Free Phone 116

Knowledge Management



Quick Facts

  •  An average of 95,000 calls per month                                                
  •  3,000 calls per day
  •  Over 6 million calls have come through the 116 Free-phone since 1997
  •  The 116 Free can be called for Free from any network in Zimbabwe
  •  116 is a nationally recognized emergency number
  •  An average of 1600 cases documented through the 116 Helpline each month
  •  The highest percentage about 40% of the cases documented are Sexual Violence cases with over 60% of the victims being girls
  •  The greatest perpetrators of Child Abuse are known to the victim especially relatives (38%)




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Contact Us

  • Head Office:
  • 6 Roscommon Rd, Eastlea, Harare
  • E-mail:
  • Free Phone: 116
  • Landline: +263 242 746 785