Free Phone 116


Our Story

Childline Zimbabwe is a registered Private Voluntary Organization registered under the laws of Zimbabwe. Childline aims to develop a new website that will provide corporate information targeted at donors, government and other stakeholders as well provide children with information about abuse and put them in touch with Childline.

 Core Values

Team Work

Our Vision

A Zimbabwe that is passionate about the protection of children, championing, guarding & protecting their rights.


To champion, defend and promote the rights of children in Zimbabwe through the provision of safe, con_dential and child friendly reporting mechanisms centered around a free 24 hour counseling service.


In 1997, a group of Zimbabwean women (known as the Soroptimists) established Childline Zimbabwe’s, a child-friendly response service for children accessible any time of the day or week, to receive protection and emergency care. It was based on existing Childline South Africa and Childline UK models. The Zimbabwean community was mobilized to support this initiative through donations in cash and kind. The Ministry of Health and Child Welfare then officially launched the Helpline service realising its crucial role in preventing, detecting and responding to child abuse, violence and exploitation.

There has been much debate in the community about the relevance and/or need for Childline in Zimbabwean society. Others have felt that Childline is an imported Western concept that undermines the values and culture of the community.

In any culture throughout the world, the basic unit in any community is the family and rightly so. The most widely ratified United Nations Convention in the world, the Convention on The Rights of The Child, lays down in the first 41 articles the well known and accepted rights of identity, access to adequate food, shelter, health care and education. But children require more than that – they also need a stable, secure and loving environment in which to grow.

It is widely accepted that the importance of the child in Shona and Ndebele culture has been one of the cornerstones of the success of the culture over many hundreds of years, but society in Zimbabwe, as in the rest of the world, is constantly evolving and changing.

Traditionally the concept of the family extends far beyond the nuclear unit and encompasses all relatives, and any one individual’s welfare is the concern of all family members, with assistance and support being freely given when required.

Current widespread economic hardships, the HIV/AIDS pandemic and the impact of Western culture have all contributed to the increasing number of problems being faced by the family unit, not only in Zimbabwe. This has led to an increasing number of situations in which a family, however willing, is simply unable to cope with the extra burden often of caring for a deceased relative’s children. Alternative support systems have been viewed very much as a last resort, with the intervention of the state seen as an insult to the family.

The adoption by some of Western ‘values’ has led to a feeling that the state must take on the responsibility for caring for the children, but often even when the children are cared for by relatives there is great inequality in the way they are treated, even being relegated to little more than unpaid domestic workers

Childline is a free confidential multilingual helpline service which through it’s unique approach of Freepost, Free phone and the Drop in service aims to reach every child in Zimbabwe regardless of economic circumstances.

Childline acknowledges that the family unit and parental guidance are of paramount importance and should be in the forefront of any decisions made regarding the welfare of children. It is only when these systems fail that Childline has a role to play. Unfortunately, this is happening on an increasing basis, with the phones ringing approximately 200 times each day. Childline is not there to tell the children what they should or should not do, but is there to listen, comfort and explore the various options available and so enable them to make their own choice on the way forward.

In an ideal world, there would be no need for Childline, but the world in which we find ourselves is far from ideal for any one of us.

About 25% of the letters and calls to Childline involve abuse in one of its many forms but even when the calls involve the worst imaginable cases of abuse, children show the most amazing capacity for forgiveness, and in the majority of cases, do not want to report the abuse, they just want the abuse to stop.

Rather than undermine family culture and values, Childline seeks to promote these values and to rebuild broken bridges and reconnect broken lines of communication when they have occurred.

Children whether or not they are in a family unit need to know that they are not alone. Sadly these numbers are growing and that is the reason for Childline’s existence.

Staff Member Emails


Harare Office Reception

Harare Outreach and Training Officer

Communication Advocacy and Documentation Officer


Bulawayo Office Reception

Bulawayo Outreach and Training Officer

Fundraising and Resource Mobilisation Officer

We are at the World Aids Day provincial commemorations in Bulawayo. If you are in the neighbourhood please come ove…
Currently on shift @childlinezim volunteers answering calls to freephone 116. #leavenochildbehind @UNVolunteers…
Out of the abundance of their hearts, the volunteers @childlinezim speak. @CHIamsterdam @VSOZimbabwe…
Childline Zimbabwe is anchored on the dedication of these amazing people called volunteers. Today is their day.…
"I could never talk to my daughter about her periods or anything related to that because it was taboo, but thanks t…
Building OVC resilience in getting to Zero new HIV infections @jfkapnekzim @USAID @PEPFAR @CRSnews @CHIamsterdam
RT @SwedeninZW: 🇸🇪 joins 🇿🇼 in commemorating World AIDS Day, & once again people are urged to unite in the fight against HIV, to show supp…
In many instances children suffer gross neglect and stigma because of their HIV status. Children are children regar…
Give a child their voice and they will speak because every child has a voice. Our friends from Zimcare came to say…
It's just a dial away 116, an emergency number for all children. Stop child abuse on both physical and virtual spac…

Contact Us

  • Head Office:
  • 6 Roscommon Rd, Eastlea, Harare
  • E-mail:
  • Free Phone: 116
  • Landline: +263 242 746 785