This is a telephone-based crisis line that is available 24hours a day, every day of the year. Trained volunteer counselors provide multi-lingual counseling in English, Shona and Ndebele. The Helpline is available by simply calling the child-friendly, easy-to-remember short-code number, 116. 116 is available from all phones operating in Zimbabwe (including fixed Telone landlines and all mobile phones. The Helpline number is free of charge from any phone meaning it cost the caller nothing.

All calls made to the Helpline are confidential, and Childline maintains a strict confidentiality policy.