Free Phone 116

Where We Work

helping children wherever we can

Childline Zimbabwe has an established network of Drop-In Centres in all 10 provinces of Zimbabwe. We operate the 116 Freephone Helpline which is reachable from any phone on any network, anywhere in Zimbabwe. The Drop-in Centres operate normal working hours, from 8:30am till 4:30pm from Mondays to Fridays. The Drop-in Centres provide face-to-face counseling to children and community members who “walk-in” to the centre. The Drop-in Centres are child-friendly spaces where children of all ages are able to use the facilities of the centre to play and receive information, advice and counseling.

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Child-friendly, confidential face-to-face counseling is offered to children and community members at the Childline Drop-in Centres. Childline operates 34 community-based Drop-in Centres across Zimbabwe to enable those children without access to a phone to access Childline’s confidential counseling and psychosocial support services (PSS). These centres are operated by qualified Social Workers or Counsellors and are supported by trained community volunteer counselors. In addition to counseling “walk-ins” the Drop-in Centre Social Worker and community volunteer counselors also conduct follow-up home visits in their local district on reports of child abuse and neglect reported to the national 116 Helpline or via the Free Postal Service and Social media platforms.

The Social Worker and community volunteer counselors then provide ongoing counseling to their child and family/ caregivers to ensure their healthy development into adulthood. This counseling often takes place where the child is, either at their home, school or another venue identified by the child and family as a safe counseling environment. Often Childline will provide this support over a long period of time, monitoring the progress of the child to ensure their future safety and appropriate care and therefore healthy development into adulthood.

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  1. Harare Province
  2. Bulawayo Province
  3. Matebeleland North Province
  4. Matebeleland South Province
  5. Masvingo Province
  6. Manicaland Province
  7. Mashonaland East Province
  8. Mashonaland West Province
  9. Midlands Province
  10. Centenary
Harare Urban, Eastlea
31 Frank Johnson Avenue, Eastlea, Harare (Behind GMB Office)
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Chitungwiza
Makoni, Seke North Clinic
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Dzivarasekwa
Dzivarasekwa Social Services Department Centre 1
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Mbare
Stoddart Netball Complex, Pazarangu Street, Mbare
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Mabvuku
Kamunhu Polyclinic
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Rotten Row Courts
Rotten Row Courts Building
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House Of Smiles
60 Livingstone Avenue
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Bulawayo Urban
No 8 H.Chitepo Btwn Conaught & Masotsha Avenues
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Telephone ==> (0292) 880052
Tredgold Courts
Tredgold Building
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Pumula
Isilwane Youth Centre, Old Pumula, Pumula
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Isilwane Youth Centre, Old Pumula, Pumula
United Bulawayo Hospital
United Bulawayo Hospital
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Tsholotsho
Tsholotsho Rural District Councils
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Beitbridge
Beitbridge Mission School, P.O Box 5
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Chiredzi
857 Crocodile Road
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Chipinge
857 Crocodile Road
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Mutare
Chikanga Phase 2 Youth Centre
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Tongogara Refugee Camp
Tongogara Refugee Camp
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Rusape (Makoni)
One Stop Shop, Rusape Town, Ministry Of Women Affairs, Development, Gender & Communication
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Mutoko
Childline Mutoko, DSS Complex, Opposite ZRP
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Chinhoyi
St. Peter’s Roman Catholic Church, Chitambo
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Gweru Urban
Gweru District Hospital, Lobengula Street
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Kwekwe Urban
Kwekwe High School, 3 Gaiker Road
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Centenary
St Albert’s Mission Hospital, Centenary
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RT @LLCL_NAM: When you’re in trouble and have no one to talk to - call 116 Child Helpline. https://t.co/ZFrKLbWl81
Here are some tips to pupils to stay safe: Always walk in large groups when going home A stranger is still strange… https://t.co/5CUipo8Q6a
Reporting child abuse is everyone's responsibility and an emergency number for all children exists freephone 116. F… https://t.co/y9zGlixGX9
RT @childlinekenya: Let's be vigilant.Keep children #safeonline.
A reminder to all parents not to take out economic frustrations on CHILDREN. We encourage parents to shield their c… https://t.co/4Ov4gBmTUN
Stay safe kids - always tell someone where you going, carry some money on you so you can leave whenever you want -… https://t.co/R8l7xOMmWf
Did you know that @childlinezim receives about 50 000 calls monthly and 60% are self reporting meaning it is the ch… https://t.co/Ex4cKmh0U0
Today we spread good cheer. Let the children play, dance and be merry, its Christmas day. #freephone116… https://t.co/ytmUnKWieb
To all childsafeguarding heroes!!! @garethhorsfield @SwedeninZW @UNICEFZIMBABWE @PatieMusa @ppczimbabwe… https://t.co/yzJHkF8sVN
If not for them...then for who? Happy Tuesday #StopChildAbuse #freephone116 https://t.co/TYNap8ZHKJ

Contact Us

  • Head Office:
  • 6 Roscommon Rd, Eastlea, Harare
  • E-mail: 116@childline.org.zw
  • Free Phone: 116
  • Landline: +263 242 746 785